Support in the Implementation of the Public Services Modernization Reform in the Republic of Moldova

Implementation period: March - December 2013

Partner: Business Consulting Institute  

Sponsor: World Bank

Goal: To support the government in the realization of the service modernization agenda at the level of central public administration. 

Objectives:

• Undertake reviews of the current service delivery system and develop an institutional model of public service delivery in Moldova, covering central, subordinated, deconcentrated and local levels of government and inter-level relationships;
• Complete the registration of all public services delivered by central public administration and their subordinated institutions and selected local governments;
• To propose a re-engineering model and a modernization plan for three public services, in line with the above-proposed multi channel service delivery model;
• Prepare a medium-term plan with practical steps for rolling out the agreed service delivery model;
• In order to ensure sustainability, to provide training for the staff responsible for the promotion and further implementation of the service delivery reform;
• Assist the State Chancellery to review the existing legislation/regulatory basis and prepare necessary legal amendments;
• Assist the State Chancellery in the process of public communication of the service modernization agenda.

Results

• Project implementation reports;
• A new public service provision model;
• Full registry of all key services;
• 3 pilot studies of public service delivery and related re-engineering plans;
• Implementation plan of the reform;
• HR capacity building for several groups;
• Legal advice;
• Communication activities;
• Daily coaching and capacity building activities for the State Chancellery.